Privacy Policy

Last updated: 1 February 2026

MindBase Therapy (“MindBase”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in a transparent and responsible way. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

MindBase operates as an online platform that enables clients to book therapy sessions with independent, self-employed therapists. MindBase does not provide therapy services directly.

Who We Are (Data Controller)

MindBase Therapy is the data controller for the personal information collected through this website.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: info@mindbasetherapy.co.uk
Website: www.mindbasetherapy.co.uk

The Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide directly

  • Name
  • Email address
  • Phone number
  • Information submitted through contact forms
  • Booking and appointment details

Booking and payment information

  • Appointment date and time
  • Therapist selected
  • Payment status and transaction references

Payments are processed securely by third-party providers. We do not store full payment card details.

Technical and usage data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and interaction data (via cookies and analytics tools)

Important note on therapy data

MindBase does not collect or store therapy session notes, clinical records, or detailed health information. Any such records are created, stored, and controlled solely by the independent therapist you work with.

Special Category Data

In limited circumstances, we may process special category data (such as information relating to mental health) where this is necessary to facilitate a booking or enquiry.

Clinical records and therapeutic content remain the responsibility of the individual therapist and are governed by their own privacy policies.

How We Use Your Information

We use your personal data to:

  • Provide and manage appointment bookings
  • Communicate with you regarding enquiries or bookings
  • Process payments and confirmations
  • Improve our website and services
  • Ensure website security and prevent misuse
  • Comply with legal and regulatory obligations

Lawful Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Performance of a contract – to manage bookings
  • Consent – where you have explicitly provided it
  • Legitimate interests – to operate and improve our services
  • Legal obligation – where required by law

Sharing Your Data

We only share your personal data where necessary, including with:

  • Independent therapists (to deliver booked sessions)
  • Booking and scheduling providers (e.g. Setmore)
  • Payment processors (e.g. Square)
  • Calendar and video conferencing services (e.g. Google Calendar / Google Meet)
  • Website hosting and IT providers

All third parties are required to process your data securely and in line with data protection law.

International Transfers

Some service providers may process data outside the UK. Where this occurs, appropriate safeguards are in place to protect your information.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data (where applicable)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

More information is available at: www.ico.org.uk

Cookies

Our website uses cookies to improve functionality and analyse usage. You can manage or disable cookies through your browser settings.

Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: info@mindbasetherapy.co.uk